Case Study: Toyota Material Handling achieves $120,000/year cost savings and improved call handling with Enghouse Interactive (Datapulse Intuition 1000)

Significant Increase in Efficiencies and Savings

Toyota Material Handling Australia, the country’s leading forklift and warehouse-equipment supplier, was struggling with a tired legacy telephony system at its Sydney head office where operators managed calls to 200+ extensions and critical sales, service and spare-parts teams. To stop misrouted and “lost” calls and improve first-contact handling, Toyota engaged Enghouse Interactive and implemented the Datapulse Intuition 1000 operator console.

Enghouse Interactive’s Datapulse Intuition 1000 provided fast, intuitive call handling with real-time directory lookups and busy-lamp visibility, enabling operators to answer and transfer calls more accurately. The deployment improved operator efficiency, identified performance gaps to address and delivered measurable savings — about $120,000 per year in reduced operating expenses for Toyota Material Handling.

Toyota Material Handling

Kim Cawood

Human Resources