Case Study: Butler County Children Services achieves 100% call recording for compliance and security with Enghouse Interactive

Achieving Policy Compliance with Call Recording

Butler County Children Services (BCCS) moved from a TDM-based PBX to an IP telephony system and needed a compatible call recording solution without carrying forward the legacy recorder’s operational costs and administrative overhead. After evaluating options, BCCS selected Enghouse Interactive’s CallRex Call Recording to meet their requirements.

With Enghouse Interactive’s CallRex, BCCS now records 100% of telephone calls, performs monitoring on an as-needed basis, and can quickly search and retrieve recordings. The solution provides court‑admissible evidence, helps document threatening caller behavior to enhance employee safety, rescues accidentally deleted voicemails, and delivers better value by eliminating unused features and reducing ongoing costs.

Butler County Children Services

Mike Gustin

IT Project Manager