Case Study: US-based Global Pharmaceutical Company achieves improved staff productivity and instant Cisco handset directory access with Enghouse Interactive

US-based Global Pharmaceutical Company - Customer Case Study

The US-based Global Pharmaceutical Company needed a global corporate directory and call-handling solution on its new Cisco Unified Communications Manager platform to deliver a uniform, professional experience to callers and let staff quickly search for and dial colleagues from their Cisco desk phones. They engaged Enghouse Interactive to provide a universal directory application that would integrate with Microsoft Active Directory and support dialing across the company’s network.

Enghouse Interactive implemented an integrated XML directory application for Cisco IP phones that pulls contact data from Active Directory and supports the global Cisco Unified Communications Manager deployment. After a successful pilot, staff immediately began using the intuitive phone search without training, delivering faster call handling, more consistent caller service and improved staff productivity across the organization.