Case Study: Kindred Partners achieves cost‑effective call recording and improved call‑center quality monitoring with Enghouse Interactive

CallRex Call Recording Software Used by Kindred to Document Calls and Monitor Call Center Success

Kindred Partners, a business process co-sourcing firm that operates an outbound call center for financial services clients, needed reliable call recording and quality monitoring to meet client requirements and support call auditing. To address this, Kindred deployed CallRex Call Recording Software alongside their IP telephone system, choosing Enghouse Interactive as the vendor for the recording solution.

Enghouse Interactive delivered CallRex via a subscription-based, software-as-a-service model, allowing Kindred Partners to implement call recording and quality-tracking without a large up-front software investment. The solution enabled consistent call auditing and monitoring across projects, improved quality oversight for client engagements, and helped Kindred manage cash flow by lowering the cost of entry through subscription licensing.

Kindred Partners

Drew Clauson

President