Case Study: MyCom AG achieves rapid CTI deployment and $60K–$80K per-switch savings with Enghouse Interactive's CT Connect

Standardizes on CT Connect to Enable CTI Capabilities for its Multichannel Contact Center Software

MyCom AG, a German call-center software company, needed to add reliable computer-telephony integration (CTI) to its MYKENE Communications Center System but found that building a separate PBX API for each switch took 3–4 months. To shorten development and deployment time, MyCom standardized on Enghouse Interactive’s CT Connect (Syntellect CT Connect) to provide out-of-the-box CTI support across multiple PBX and IP communication environments.

Enghouse Interactive’s CT Connect gave MyCom a single integration point that made MYKENE compatible with over 20 PBX/ACD systems, significantly reducing complexity and freeing engineering resources. The solution saved an average of $70,000 per switch in development costs, shortened deployment times and generated rapid ROI, while enabling features such as agent screen pop (shaving about 15–20 seconds per call) and predictive dialing (improving outbound efficiency by up to 40% in customer deployments).

MyCom AG

Karsten Reimann

Chairman