Case Study: Evergreen Professional Recoveries achieves $10,000+ savings and reduced legal liability with Enghouse Interactive CallRex call recording

Evergreen Professional Recoveries Saved Over $10,000 With CallRex Call Recording Software

Evergreen Professional Recoveries implemented CallRex call recording software from Enghouse Interactive on their Inter-Tel 5000 system to improve customer service and reduce disputes and legal liability. The mid-sized collections firm had long wanted call recording but was concerned about cost until they deployed this solution.

Enghouse Interactive’s CallRex captured and archived calls to support dispute resolution and compliance, and in one quarter alone it helped head off at least two frivolous lawsuits, saving Evergreen Professional Recoveries an estimated $10,000 in fees and demonstrating a clear return on the call recording investment.

Evergreen Professional Recoveries

Ken Ross

CEO