Case Study: Mobile Mentor achieves 300% agent productivity boost and reduced costs with Enghouse Interactive's CosmoCall Universe

Mobile Mentor Deploys CosmoCall Universe

Mobile Mentor, an Australia-based mobile support leader, needed to rethink its communications infrastructure to support rapid growth. They required a flexible contact center that would integrate with NetSuite CRM and add outbound capabilities like preview and predictive dialing plus robust reporting. To meet these needs, Mobile Mentor selected Enghouse Interactive’s CosmoCall Universe virtual contact center suite.

Enghouse Interactive implemented a premise-based CosmoCall Universe solution, integrating it with Mobile Mentor’s CRM and delivering advanced dialing and reporting features ahead of schedule. The deployment boosted agent productivity by 300%, reduced operating costs, and is projected to achieve ROI within six months—two months sooner than planned—while supporting faster, more efficient customer support operations.

Mobile Mentor

Ross Skalecki

General Manager, Operations