Case Study: Microster Pty Limited achieves rapid, cost-effective IVR-enabled workforce scheduling with Enghouse Interactive

Microster Pty Limited Voice-Enables Workforce Management Solutions

Microster Pty Limited, an Australian provider of workforce management systems for transportation and logistics, needed to add interactive voice response (IVR) capabilities to communicate variable work schedules and confirm employee availability for shifts. To launch the feature quickly and affordably for rapid customer ROI, Microster partnered with Enghouse Interactive and used the Syntellect CT ADE™ development and deployment platform.

Using Enghouse Interactive’s Syntellect CT ADE, Microster rolled out an IVR module that lets employees call 24/7 to retrieve three-day schedules, report next-week unavailability (automatically updating the workforce database), receive wake‑up calls and general notifications, and be contacted outbound until shift quotas are met. The Enghouse Interactive solution enabled a fast, robust product launch at an attractive price point, streamlining shift fulfillment, minimizing tardiness and delivering a rapid return on investment.

Microster Pty Limited

Michael Bowman

Microster Pty Limited