Case Study: Anheuser-Busch Employees' Credit Union achieves an integrated, scalable Summit contact center and improved member service with Enghouse Interactive (Syntellect CIM)

Building an Integrated Summit® Solution

Anheuser-Busch Employees' Credit Union (ABECU), a Top 150 credit union with 27 branches serving nearly 90,000 members, needed modern, open and customizable member communications while preserving existing CTI capabilities, creating a scalable foundation and establishing disaster recovery. To meet these goals ABECU chose Enghouse Interactive’s Syntellect Customer Interaction Management (CIM) for Summit.

Enghouse Interactive implemented Syntellect CIM integrated with the SVP component and the Summit core, delivering an open, modular IVR/CTI platform running on standard Windows servers and off‑the‑shelf hardware with features like Billboard messaging and VoiceXML/Java gateway support. The deployment enabled inbound/outbound touch‑tone, voice and fax handling, gave ABECU a stable environment where IVR is no longer blamed for downtime, improved responsiveness and personalization, lowered total cost of ownership, and added a disaster‑recovery capability to quickly restore vital data with minimal specialized hardware.

Anheuser-Busch Employees' Credit Union

Calvin Curdt

Vice President of Information Systems