Case Study: VoltDelta Resources achieves affordable, pay-as-you-go operator service modernization with Enghouse Interactive

VoltDelta Partners with Syntellect to Offer Hosted DA CXP

VoltDelta Resources faced the common challenge of smaller telecom providers: needing to modernize services without the heavy up-front capital outlay. To address this, VoltDelta partnered to offer Hosted DA - CXP services (using the Syntellect Communications Portal / SpeechExpress) on a pay-as-you-go model so operators could deploy advanced automated services without large initial investments. Enghouse Interactive is identified as the vendor supporting this hosted solution.

Enghouse Interactive’s implementation delivered a hosted DA - CXP package that reduced up-front costs, mitigated traffic-volume risk, and provided an affordable migration path to next-generation Operator Services. The solution increased the flexibility and longevity of VoltDelta’s Operator Services baseline products, helped customers maximize ROI on SpeechExpress deployments, and enabled VoltDelta to offer proven, carrier-class automated services on a consumption-based pricing model.

VoltDelta Resources

Joe Diangelo

President