Case Study: Metro Bank achieves scalable, feature-rich IVR and improved customer service with Enghouse Interactive

Creates a Revolution in Banking with Unparalleled Customer Service

Metro Bank, the first new High Street bank in over 100 years, needed a scalable, secure IVR that would leverage existing infrastructure and integrate with its Temenos core banking system while supporting high levels of retail customer service. To meet those goals Metro Bank selected Enghouse Interactive’s Syntellect Communications Portal as the IVR platform because of Enghouse Interactive’s financial-industry experience and the product’s support for strong authentication and standards-based integration.

Enghouse Interactive implemented Syntellect Communications Portal integrated with Temenos, working closely with Metro Bank to build and deploy the IVR. The result was a feature-rich, robust platform that enhanced customer service capabilities, supported future growth, and proved stable and easy to use; Metro Bank’s IT Service Manager Chris King reported a very positive engagement and praised SCP’s integration and performance.

Metro Bank

Anthony Thomson

Chairman and Founder