Case Study: United Supply Company speeds dispute resolution and gains ROI with Enghouse Interactive’s CallRex call recording software

United Supply Company Speeds Dispute Resolution with CallRex Call Recording Software

United Supply Company, which runs ShoreTel IP telephone systems across seven eastern U.S. sites, struggled with dispute resolution while relying on long-play tape recorders—searching for relevant calls could take up to half a day. To address this, they turned to Enghouse Interactive and its CallRex call recording software for a certified, ShoreTel-compatible solution.

Enghouse Interactive implemented CallRex to capture, index, and distribute calls, enabling near-instant retrieval and the ability to e-mail recordings to disputing parties. The faster access resolved enough disputes to deliver a clear return on investment, while providing a cost-effective, proven recording solution integrated with United Supply Company’s ShoreTel system.

United Supply Company

Don Gregory

IT manager