Case Study: Strathmore's Who's Who achieves faster, cost-effective call recording and improved agent coaching with Enghouse Interactive

Strathmore’s Who’s Who - Customer Case Study

Strathmore’s Who’s Who needed to update a hosted telephony solution that included call recording, and engaged New Age Communications’ Chris Goodwin for recommendations. He advised moving to an on‑premise telephony platform and deploying Enghouse Interactive Call Recording to replace the hosted system, citing the vendor’s cost-effectiveness and responsiveness.

Enghouse Interactive implemented its Call Recording software—an IP call recording and live monitoring solution with a web-based UI—enabling managers to view real-time call data, quickly search and retrieve recordings, allocate recordings, scan within calls, and add notes tied to specific segments. The result for Strathmore’s Who’s Who was faster access and search of recordings, reduced storage footprint thanks to high compression, and improved coaching ability for sales staff; Chris Ziminski, IT Manager, endorses the Enghouse Interactive solution.

Strathmore’s Who’s Who

Chris Ziminski

IT Manager