Case Study: Forte Payment Systems achieves scalable, secure 24/7 payment processing with Enghouse Interactive

Taking the Friction Out of Payment Processing

Forte Payment Systems, a leading electronic payment processor serving more than 32,000 businesses, faced the need for a scalable, secure, always-on platform and self-service IVR to support many payment options and integrate with numerous payment partners while reducing the costs and limitations of a premise-based contact center. To solve this, Forte selected Enghouse Interactive and its Communications Portal, deployed on Amazon Web Services, to provide a cloud-based IVR and seamless integration with its payment gateway.

Enghouse Interactive’s Communications Portal in the AWS cloud delivered a fully hosted, software-based IVR that integrates with Forte’s gateway (supporting 3,000+ payment partners), enabling Forte to deploy new, customized payment solutions in less than a week, scale for peak volumes, eliminate hardware maintenance, and guarantee 24/7 uptime—resulting in faster time-to-market, lower operating costs, and the ability to enter new markets and pursue larger customers.

Forte Payment Systems

Jeff Thorness

CEO