InMoment

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that their nearly 500 brands across 95 countries realize maximum business impact.

Real-Time NPS Measures Enable Aegon to Establish Operational Processes to Close the Feedback Loop Across Multiple Touchpoint

Aegon

Iain O’Connor

Senior Manager - Customer Experience & Insight

Vice President of Organizational Development

Senior Vice President and Director of Customer Experience

Don’t Get It Twisted, Auntie Anne’s Employees Also Win at CX

Auntie Anne's

Heather Neary

President

CEO & Head Coach

Helping a Major Biotechnology Company Improve Customer Care

Biogen

Keith Ho

Director of Customer Focus and Medical Digital

Video Feedback Gives Cabela’s Results It Can See

Cabela’s

Nathan Borowski

Communications Specialist

Improving User Experience with Advanced Analytics

Castlight Health

How Chevron Federal Credit Union Reinvigorated an 80-year Commitment to Member Service

Chevron Federal Credit Union

Margot Asiri

VP of Strategic Initiatives

Costa Vida Generates 39,866 Online Reviews in Just Six Months

Costa Vida

Jeff Jacobson

COO

How Dave & Buster’s Uses CX Intelligence to Create Memorable Guest Experiences

Dave & Buster’s

Dolf Berle

President and COO

How Discount Tire’s Investment in Customer Feedback Is Changing Understanding, Experience Delivery, and Company Culture

Discount Tire

Mike Bolland

Director, Omni Channel Customer Insights and Experience

Driving Continuous UX Improvement and Customer Advocacy

DocuSign

An Innovative Platform Leads to an Improved Customer Experience

Dräger

Hauke Gastmeyer

Head of Customer Experience Management

Launching an Efficient Closed Loop Feedback Programme While Developing a Customer-Centric Organisation

DSV

Anders Norman

Director of Customer Experience

How Two Banks Combined Their Expertise On Data and Culture to Develop a Picture of Success through CX

Eastern Bank

Rich Dorfman

Vice President of CX

Chief Executive Officer

Step into Their Shoes Designing Inclusive, Personalized Experiences with Foot Locker

Foot Locker

Frank Bracken

Executive

Leading Footwear and Sportswear Retailer Foot Locker Uses Pioneering, AI-Powered NLP and Text Analytics to Improve Customer Experiences

Foot Locker

Chief Operating Officer

Juniper Networks Streamlines Digital Journeys and Boosts Satisfaction

Juniper Networks

Michelle Cullinan

Digital Marketing Strategist

Research manager

Maurices Uses Predictive Analytics to Understand Customer Segments, Increase Loyalty, and Improve Experiences

Maurices

Kristin Anderson

AVP

Designing a Voice of Customer (VoC) Analytics Toolbox to Showcase CX Impact

Medibank

Nathan Chung

Service NPS and Voice of Customer Team Manage

MedStar Health's Brand Reputation Journey through Reputation Management

MedStar Health

Claire

MedStar Health

Voice of Customer Programme Manager

How nib New Zealand Reduced Churn by 6% through Embedding Experience Management

nib

Ohio Mutual Insurance Group Implements Experience Program to Differentiate Their Business

Ohio Mutual Insurance Group

Mark C. Russell

President and CEO

Orange Leaf Frozen Yogurt Harnesses Customer Feedback to Improve, Advocate

Orange Leaf Frozen Yogurt

Trent Despain

Field Service Manager

Creating a Customer Centric Product Roadmap

PandaDoc

How Pizza Hut Delivers Innovative Customer Experience by Harnessing the Power of Employee Stories

Pizza Hut

Amy Messersmith

Chief People Officer

Primark - Customer Case Study

Primark

InMoment’s Smart Integrations Delivers Trustworthy Feedback

Quilter

Ant Scammell

UK Operations Director

Scaling Experience Improvement Across a Portfolio of Digital Products

Realogy

Reliant is Fanatic About Making Customer Experience Part of its DNA

Reliant

Suzie Dieth

Director of Customer Experience

RingCentral - Customer Case Study

RingCentral

How Rural King Uses Review Data to Create Memorable In-Store Experiences

Rural King

Kirk Waidelich

VP of Marketing

Europe’s Leading Entertainment Group Launches Multi-Site CX Programme

Sky

Tina Bruder

Manager Customer Insight

Smashburger Improves Guest Satisfaction by 5.5% in Two Months

Smashburger

Jeremy Morgan

SVP - Marketing & Consumer Insights, Smashburger

A Unified Approach to Improving the Support Experience Around the Globe

SoftwareONE

Engaging, Enlightening and Empowering Members Helps Solarity Credit Union Increase NPS by 40 Percent

Solarity Credit Union

Ralph Cumbee

Senior Vice President and CXO

Specsavers’ Journey From Traditional to Transformational CX

Specsavers

Gareth Dixon

Director of Central Operations

St. Luke’s Medical Center + InMoment Revolutionizing the Patient Experience Through Real-Time Care

St. Luke’s Medical Center

Narciso Jr. S. Navarro

St. Luke’s Medical Center

Surrey & Sussex Healthcare NHS Trust Launches Patient Experience Programme with InMoment

Surrey & Sussex Healthcare NHS

Michael Wilson

Chief Executive Officer

Reducing Customer Effort through Democratising Experience Data

Synergy

Shalvina Govind

Voice of Customer Specialist

Realizing Direct Cost Savings & Churn Reduction Impact on Experience Program Success

Telus

Stavros Davidovic

Manager, Feedback & Recovery

How Tesco’s Obsession with Customer Stories Engages Employees, Drives Change, and Impacts the Bottom Line

Tesco Ireland

Dan Portus

Insight to Action Programme Manager

Creating a Concise Feedback System to Improve Global Customer Experience

The British Council

Pete Hogg

Director Customer Management

Food Retail Group General Manager

Steering Transformation Using Data-driven Decision Making

Thomson Reuters

Pamela Strozzi

Head of Customer Experience

Growing Customer Listening and Understanding to Inspire Satisfaction, Loyalty, and Joy

Tiffany & Co

How Total Wine & More Brings Customers to the Decision-Making Table

Total Wine & More

David Trone

Owner

Bringing Patient Experience Feedback to the Clinical Environment

Transform Cosmetic Surgery

Steven Taylor

Marketing Director

Tactics for Winning Executive Support for your CX Program

TTI Inc

Abhijeet Singh

ANZ’s VoC Lead

Transforming US Cellular Creating an Effective Experience Improvement Program Where Customer Feedback Drives Action

U.S. Cellular

John Lewis

Customer Insights Lead

Fully Automated Customer Experience Solution Supporting the Transformation into a Customer-Centric Firm

Versicherungskammer Bayern

Holger Dahl

Marketing Strategy Director

Creating a Customer-Obsessed Culture at Virgin Money UK

Virgin Money UK

David Duffy

Chief Executive Officer

Customer Experience Manager

Beloved Frozen Yogurt Brand Increases Location Foot Traffic by 92% in Less Than a Year

Yo-Chi

Emilie

Customer Experience Leader

Strengthening Account Health with CX Data in Salesforce

Zoom

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