Case Study: Zoom strengthens account health through real-time CX data in Salesforce with InMoment

Strengthening Account Health with CX Data in Salesforce

Zoom, the global video conferencing company, captures customer sentiment through NPS microsurveys embedded in its product. The challenge was making that feedback immediately visible and actionable across the organization to close the loop with customers and strengthen relationships with enterprise accounts.

Using InMoment’s native Salesforce integration and intuitive analytics, Zoom brings real-time NPS and segmented feedback into Salesforce so stakeholders can see sentiment by business driver and act quickly. The result is faster, smarter account-level follow-up, improved customer experience insights, and stronger enterprise relationships.

Zoom