Case Study: Pizza Hut achieves higher employee engagement and reduced turnover with InMoment

How Pizza Hut Delivers Innovative Customer Experience by Harnessing the Power of Employee Stories

Pizza Hut, a global leader known for innovation and a 300,000-strong workforce, faced a major challenge during its biggest brand overhaul: how to modernize the Employee Value Proposition without losing the flavor, quality, and friendly service employees and customers love. The company lacked a clear pulse on what motivated team members and needed authentic employee insight to shape a people-first rebrand.

Pizza Hut partnered with InMoment to gather and analyze feedback from 40,000 U.S. employees using structured surveys and text analytics, uncovering core themes—Become Your Best, Make Friends, and Have Fun—that informed an internal platform called Life Unboxed. The program aligned culture with the new brand, reduced turnover, improved retention, and created more positive employee experiences across the organization.

Pizza Hut

Amy Messersmith

Chief People Officer