Case Study: Tiffany & Co achieves actionable, company-wide customer insights and boosts satisfaction with InMoment

Growing Customer Listening and Understanding to Inspire Satisfaction, Loyalty, and Joy

Tiffany & Co., the 200-year-old luxury jeweler, needed a better way to turn customer feedback into action. Their listening program relied on delivered scores and structured data, while valuable unstructured feedback remained untapped because extracting insight was time-consuming and manual.

Partnering with InMoment, Tiffany unlocked that unstructured data through advanced analytics, technology, and strategic services, de-siloed CX data, and made feedback visible across the company. Weekly intelligence reports to VPs and managers and a new voice-of-employee program delivered richer, actionable insights that help the brand maintain its promise of “above and beyond” service.

Tiffany & Co