Samanage B2B Case Studies & Customer Successes

Samanage is the most reviewed and highest rated IT service management solution in the industry, serving thousands of customers around the globe from SMB to enterprise. Deliver faster and smarter services across your organization with Samanage, and get work done in intelligent and productive ways. Samanage offers the most modern Enterprise Service Management platform for IT teams delivering support services across their organization. Focused on making work life better, Samanage helps IT experts deliver value to the organization by streamlining business service requests and delivery processes through remarkable visibility, a new class of agility and unrivaled service experience.

10X Investments achieves actionable IT asset visibility and risk analysis with SAManage

10X Investments

Micha Katz

Head of technology

3chillies achieves 85% fewer unresolved incidents and scales support with Samanage

3chillies

Scott Gemson

Support Coordinator

AC Transit achieves dramatically faster ticket resolution (from 19 days to 1.5 days) with Samanage

AC Transit

Darrell Takara

Project Manager

Accreditation Commission for Health Care achieves unified employee service management and faster onboarding with Samanage

Accreditation Commission for Health Care

Bob Gardner

Manager, PMO & IT

Adler Planetarium achieves streamlined service delivery with Samanage

Adler Planetarium

Chris Comerford

Chief Information Officer

Airport Parking and Hotels achieves streamlined, accountable support and stronger relationships with Samanage

Airport Parking and Hotels

Simon Morris

Business Intelligence and Systems Support Administrator

American Time achieves 10% fewer recurring incidents and 20% faster ticket response with Samanage

American Time

Jessica Gasta

IT Manager

Amherst College achieves faster, streamlined IT service management with Samanage

Amherst College

Luis Hernández

Director of IT Support Services

Arthritis Foundation achieves a unified, cloud-based service desk and frees IT to focus on technical resolutions with Samanage

Arthritis Foundation

Jeff Hulsey

Group V.P., Technical Services

Atlanta Gastroenterology Associates achieves scalable, streamlined service delivery with Samanage

Atlanta Gastroenterology Associates

Richard Eells

Project Manager

Betfred achieves continuous IT service improvement with Samanage

Betfred

Andrew Eardley-Day

ITSM Systems Administrator

Bluedrop Performance Learning Inc achieves proactive IT and streamlined asset management with Samanage

Bluedrop Performance Learning Inc

Brad Yetman

Director of Information Technology

Burgmann Anglican School achieves automated asset visibility and simplified IT workflows with Samanage

Burgmann Anglican School

Hannah Robinson

ICT Learning Support Technician

Center for Creative Leadership achieves accurate global IT asset inventory and worldwide visibility with Samanage

Center for Creative Leadership

Darrel Handgraaf

CIO

Children’s Hunger Fund achieves faster problem resolution and lower IT overhead with Samanage

Children's Hunger Fund

Jonathan Berglund

IT Director

City of Pittsburg achieves fast, comprehensive IT asset management with Samanage

City of Pittsburg

Jeff Bair

Information Technology Manager

Colegio Jorge Washington achieves full IT asset tracking and improved IT team productivity with Samanage

Colegio Jorge Washington

Ivan Mercado

Technology Coordinator

College of the Holy Cross achieves streamlined computer rollouts and empowered self-service with Samanage

College of the Holy Cross

Becky Chickering

Technical Support Director

Contra Costa ARC achieves streamlined, time-saving IT inventory management with Samanage

Contra Costa ARC

Jackson Riggen

IT Coordinator

DAS Companies Inc. achieves 30% reduction in IT asset management time with Samanage

DAS Companies Inc.

James Flood

Help Desk Analyst

DPR Construction achieves consolidated, automated service and asset management with Samanage

DPR Construction

Shantel Krishnan

Business Analyst

DRMP, Inc. achieves reduced company liability and streamlined IT asset reporting with Samanage

DRMP, Inc.

Chris Cantrell

Information Systems (IS) Manager

East Coast Migrant Head Start Project achieves 96% CSAT and 50% faster ticket response with Samanage

East Coast Migrant Head Start Project

Andy Pederson

IT Manager

EF&I Services Corp achieves time-saving IT asset management and saves up to two days a week with Samanage

EF&I Services Corp

George Abell

IT Manager

EXOS achieves streamlined employee service delivery and automated IT workflows with Samanage

Exos

Shvonne Craig

Director of IT Services

F1-Networks achieves 40% faster hardware inventory and 20% time savings on software management with Samanage

F1-Networks

Chris Lefler

President

FilesAnywhere achieves streamlined IT service management and full asset visibility with Samanage

FilesAnywhere

Bob Childress

Technology Infrastructure Manager, AKA Jack of All Trades

FirstCare Health Plans achieves unified ITSM, better visibility, and lower costs with Samanage

FirstCare Health Plans

Brian Moore

Help Desk Manager

FirstHealth of the Carolinas achieves a streamlined, scalable service desk for its Epic EHR rollout with Samanage

FirstHealth of the Carolinas

Susan Bonville

Director of Customer Support and Operations

Focal Point achieves faster, more transparent IT service and business alignment with Samanage

Focal Point

Deona Ashline

IT Infrastructure and Operations Manager

GE Johnson Construction Company achieves faster ticket resolution and higher support productivity with Samanage

GE Johnson Construction Company

Shannon Gwyn

Applications Administrator

Gourmet Trading Company achieves streamlined help-desk operations and centralized asset management with Samanage

Gourmet Trading Company

Chris Capelton

IT Manager

Goya Foods achieves better employee experience and streamlined ITSM with Samanage

Goya Foods

Bryan Greer

Senior System Engineer

Great Oaks cuts support and maintenance costs by 75% and streamlines onboarding with Samanage

Great Oaks

Stephen Jacobs

Director of Information Technology

Head-Royce School achieves simplified ticketing and streamlined IT support with Samanage

Head-Royce School

David Levin

System Administrator

Houlder Limited achieves unified asset and incident management and demonstrates IT value with Samanage

Houlder Limited

Andy Matthews

IT Manager

Hype DC achieves rapid IT scaling and improved visibility with Samanage

Hype DC

Adam Radcliffe

IT Manager

Integral Consulting achieves cloud-based IT asset management and streamlined reporting with Samanage

Integral Consulting

Doug Carbaugh

IT Manager

Inteva Products achieves nearly 75% annual cost savings and streamlined incident management with Samanage

Inteva Products

Craig Stockman

IT Developer

J.F. Brennan Company Inc. achieves improved communication and asset control with Samanage

J.F. Brennan Company Inc.

Brian Jerzak

IT Director

Lane Construction achieves efficient, centralized software license management with Samanage

Lane Construction

Brian Morgan

Software Asset Management Coordinator

Lifecare International achieves standardized IT issue tracking and faster resolution with Samanage

Lifecare International

Alasdare Lambert

Group CFO

Loot Crate achieves streamlined IT operations and inventory control with Samanage

Loot Crate

Erich Gazaui

Vice President, Business Systems

Loudoun Medical Group achieves faster ticket resolution and improved IT visibility with Samanage

Loudoun Medical Group

Tyson Hoffman

System Administrator

Lucania Gestión achieves streamlined asset and incident management with Samanage

Lucania Gestión

Yagoba Gutierrez

Director of Information Systems

MediFit transforms IT reputation and cuts new-employee setup time by over 50% with Samanage

MediFit

Shvonne Craig

Director of IT Services

Metropolitan Water Reclamation District achieves greater customer satisfaction and service visibility with Samanage

Metropolitan Water Reclamation District

John Sudduth

Director of IT

Mi Doctor Family Medicine achieves automated, centralized IT inventory and streamlined incident tracking with Samanage

Mi Doctor Family Medicine

Esteban Lohr

IT Manager

Off Madison Ave achieves up-to-date IT asset visibility and faster incident resolution with Samanage

Off Madison Ave

Mark Rodgers

Director Advanced Solutions

Pluralsight achieves faster onboarding and scalable employee service management with Samanage

Pluralsight

Gregory Wojtkun

IT Director

PRA Group achieves a streamlined IT service desk and end-to-end incident & asset tracking with Samanage

PRA Group

Chad Brown

IT Manager

Pragmatyxs achieves faster ticket response and a streamlined IT service desk with Samanage

Pragmatyxs

Jeremy Jellum

Product Support Engineer

Raleigh Police Department achieves lightning-fast IT asset management and higher service levels with Samanage

Raleigh Police Department

Lawrence Cullipher

IT Director

Rankin County School District achieves streamlined 1-to-1 device support and faster issue resolution with Samanage

Rankin County School District

Amanda Harris

Director of Technology

Ringling College of Art and Design achieves streamlined asset management and faster IT service with Samanage

Ringling College of Art and Design

Ryan Maier

IT Support Services Manager

Rogers Behavioral Health achieves smoother clinical operations and streamlined IT service management with Samanage

Rogers Behavioral Health

Andrew Neumann

Director of IT Management and Technology

Saint Tropez achieves improved IT responsiveness and complete contract & inventory visibility with Samanage

Saint Tropez

Jens Danielsen

IT Manager, Saint Tropez

Santa Clara Law School achieves real-time IT asset management with Samanage

Santa Clara Law School

Andrew Corrales

Field Support Specialist

Santex (software engineering firm) achieves improved IT service performance and global asset visibility with Samanage

Santex

Sebastian Pereira

Director of IT, Information Systems and Processes

Sheridan School District achieves simplified IT support and improved asset management with Samanage

Sheridan School District

Caleb Wagnon

Lead Technology Specialist

SmartPak Equine achieves faster ticket resolution and improved IT asset visibility with Samanage

SmartPak Equine

Steve Hiersche

Sr. Systems Administrator

Snap Kitchen achieves streamlined help desk operations and greater visibility with Samanage

Snap Kitchen

David Palmer

Network Systems Engineer

SXSW achieves scalable real-time IT asset tracking and eliminates lost gear with Samanage

SXSW

Sage Fly

Technical Production Manager

Tensator achieves a global unified service desk and asset management with Samanage

Tensator

Keith Shire

Head of Information Technology Services

The BLOC achieves streamlined processes and unified departments with Samanage

The BLOC

Gilad Vinitsky

Chief Technology Officer

The Budd Group achieves rapid, cost-effective cloud IT asset management and real-time tracking with Samanage

The Budd Group

John Carter

The Budd Groups, IT Manager

The Mosaic Company achieves asset visibility and faster inventory management with SAManage

The Mosaic Company

Rob Price

Director of IT

The Riverside Company achieves centralized asset management and faster budgeting with Samanage

The Riverside Company

Eric Feldman

Director of IT

The Summit Church achieves faster IT reporting and reduced hardware‑management time with Samanage

The Summit Church

Justin Jeffries

IT Director

Thomas Publishing achieves fast, accurate cloud IT asset management with Samanage

Thomas Publishing

Todd Street Productions achieves 30% faster hardware management and full inventory visibility with Samanage

Todd Street Productions

Brian Farrelly

IT Support Specialist

Tyonek Native Corporation achieves fast, nationwide IT asset visibility and streamlined service management with Samanage

Tyonek Native Corporation

IT Director

UEB Builders achieves accurate, multi-site IT asset tracking with Samanage

UEB Builders

Nick Crutchfield

IT Manager

United Auto Recovery achieves real-time IT asset tracking and improved security with Samanage

United Auto Recovery

Thom Holcomb

Director of IT

United Nations International School of Hanoi achieves streamlined ITSM and IT asset management with Samanage

United Nations International School of Hanoi

Adam Archer

Senior Manager of IT

Unitra METS Group achieves rapid ITSM deployment, ISO 9001:2008 compliance and Google Apps integration with Samanage

Unitra Mets Group

Ali Akbar Mousavi

IT Manager

University Emergency Medicine Foundation (UEMF) achieves 40% faster ticket response and 20% less software management time with Samanage

University Emergency Medicine Foundation (UEMF)

Dan DaSilva

Lead IT Specialist

University of Sunderland achieves unified, user-friendly ITSM and ITAM with Samanage

University of Sunderland

Stephen Dobson

IT Service Delivery Manager

Unyts achieves streamlined ticketing and faster response times with Samanage

Unyts

Matt Mowrey

Director of IT

Wisconsin Economic Development Corporation (WEDC) achieves full IT asset visibility and cost control with Samanage

WEDC

Gregory Beach

Director of Information Technology

Wisconsin Economic Development Corporation achieves IT asset visibility and cost control with Samanage

Wisconsin Economic Development Corporation

Gregory Beach

Director of Information Technology

YoCrunch achieves one-click, company-wide IT asset visibility with Samanage

YoCrunch

Dan Williams

IT Director

Yorkshire Water achieves streamlined service delivery for 6,000 employees with Samanage

Yorkshire Water

Steve Blackburn

Continuous Improvement Analyst

No matching case studies

Samanage B2B Case Studies & Customer Successes

Case Studies

Featured Companies

Adobe Experience Manager

Tomorrow.io

coUrbanize