Case Study: Pluralsight achieves faster onboarding and scalable employee service management with Samanage

Employee Service Plays Key Role in Scaling Business for Pluralsight

Pluralsight, a Farmington, Utah–based technology learning platform, was growing quickly (doubling to more than 1,000 employees) and needed to scale internal services to maintain a strong employee experience. When IT Director Gregory Wojtkun reviewed their service platform in 2017, he found it was used at only 25–30% capacity, with no SLAs, limited notifications, and a fragmented onboarding process that left IT set up to fail.

Wojtkun expanded use of Samanage across ITSM and ITAM: he implemented SLAs with a four-hour incident target (currently ~83% hit rate), built a service catalog, automated onboarding workflows and notifications, and improved asset management and cross-team integrations. The changes delivered smoother first-day provisioning, measurable service metrics to drive staffing and process decisions, faster handoffs between departments, and a foundation for continued scaling and a knowledge base with suggested solutions.

Pluralsight

Gregory Wojtkun

IT Director