Case Study: The BLOC achieves streamlined processes and unified departments with Samanage

Streamlining Processes and Unifying Departments through ITSM

The BLOC is a New York–based health and wellness agency with a global team of over 500 that was juggling multiple disparate tools to manage hardware and software inventory, contracts and licenses. Lacking a ticketing system, knowledge base, and formal workflows, IT spent excessive time on manual, repetitive tasks and cross-department processes were slow and piecemealed.

By implementing Samanage for ITSM and ITAM, The BLOC centralized inventory, contract management and ticketing, built visual workflows for onboarding, approvals and expenses, and replaced a hard-to-maintain intranet with a shared knowledge base. The result: processes simplified across HR, finance and IT, a reduction from six platforms to one, faster approvals and better visibility into tasks and assets.

The BLOC

Gilad Vinitsky

Chief Technology Officer