Case Study: Accreditation Commission for Health Care achieves unified employee service management and faster onboarding with Samanage

Service Catalog for Marketing Evolves into Unified Employee Service Management Solution

Accreditation Commission for Health Care (ACHC) is an international healthcare accrediting organization with about 75 employees that produces a high volume of publications, training materials and marketing collateral. Its marketing team was inundated with requests handled by email, Formstack, and spreadsheets, creating missed work, no SLAs or ticket categorization, and mounting inefficiency—prompting ACHC to seek a more organized service management solution.

ACHC implemented Samanage in 2016, starting with a marketing service catalog and then expanding to a unified employee service portal across IT, HR, facilities and more, with roles/permissions, custom fields, SLAs and ticket-merging. The centralized system reduced email chains and handoffs, improved transparency and response times, and cut onboarding and training turnaround from roughly a month to about 10 days.

Accreditation Commission for Health Care

Bob Gardner

Manager, PMO & IT