Case Study: Great Oaks cuts support and maintenance costs by 75% and streamlines onboarding with Samanage

Cutting Support and Maintenance Costs Out of the Box with Samanage

Great Oaks Career Campuses, an Ohio-based education provider with 67 programs across 40 locations serving over 11,000 students, needed a user-friendly, cloud-based IT service solution to manage incidents, a robust service catalog, and cross-departmental workflows like onboarding. Their initial implementation of ServiceNow proved costly and difficult to maintain, prompting a search for a simpler portal that would preserve high user adoption and reduce support overhead.

They selected Samanage for its out-of-the-box functionality, easy setup, and customizable service portal, enabling their service desk coordinator to build catalog items without programmers. The switch—made seamless by a DNS cutover—streamlined onboarding for employees and students, improved communication and classroom readiness, and reduced service desk software and support costs by about 75%, delivering greater ROI than the prior ServiceNow implementation.

Great Oaks

Stephen Jacobs

Director of Information Technology