Case Study: Houlder Limited achieves unified asset and incident management and demonstrates IT value with Samanage

Houlder Limited Showcases the Value of IT Through Samanage

Houlder Limited, an independent design and engineering firm with over 200 employees across six UK and US locations, struggled with incompatible IT tools: a homegrown on‑premises asset system and Zendesk for incidents. This left the IT team with poor visibility into company assets, manual spreadsheets, and mounting risk—issues that became more urgent as the company planned expansion into Asia and the Middle East.

Houlder deployed Samanage, a cloud-based integrated service desk and asset-management platform that was quick to implement. The solution enabled global asset tagging, unified incident management, a growing knowledge base, and service catalog/change workflows, which reduced ticket response and hardware‑management time, provided actionable metrics, and made it easier for IT to demonstrate value and support growth.

Houlder Limited

Andy Matthews

IT Manager