Case Study: Loot Crate achieves better IT service and asset management with Samanage

Delivering Joy Starts with Delivering on Better Processes

Loot Crate, a large retail company in Los Angeles, needed a better way to manage IT service desk requests and asset inventory. Its previous ticketing process was hard to use, didn’t support multiple tasks from a single event, and pushed users back to email, creating delays and reducing service quality. Loot Crate also wanted a simpler, more affordable way to track inventory and assets.

Samanage implemented an integrated ITSM and ITAM solution that combined intuitive ticketing with inventory tracking, and connected Apple device management through Jamf. The result was cleaner, easier-to-use workflows, stronger visibility into tickets, and complete Apple inventory tied to user accounts. Samanage also sparked interest from other departments like HR, facilities, and finance, helping Loot Crate expand better process management across the business.

Loot Crate

Erich Gazaui

Vice President, Business Systems