Case Study: Mi Doctor Family Medicine achieves automated, centralized IT inventory and streamlined incident tracking with Samanage

Enhancing IT Asset and Incident Tracking Capabilities Across Multiple Clinics

Mi Doctor Family Medicine is a physician group with more than 20 clinics across the Dallas–Fort Worth and greater Houston area. As the organization grew, it outgrew Microsoft Excel for tracking hundreds of employees and IT assets—manual spreadsheets required annual site visits, produced unreliable data for purchasing decisions, and couldn’t support consistent incident tracking or a knowledge base.

Samanage provided a SaaS service desk with integrated asset management that attaches assets to users and locations and offers a clean self‑service portal. After a quick Group Policy–driven rollout, inventory updates became automatic and accessible via QR codes and mobile, incident tracking improved with measurable KPIs, and the IT team gained confidence in purchasing decisions and internal customer satisfaction.

Mi Doctor Family Medicine

Esteban Lohr

IT Manager