Case Study: Lucania Gestión achieves streamlined asset and incident management with Samanage

Samanage Provides Life Raft to Sinking IT Asset Management at Lucania Gestión

Lucania Gestión, a Madrid-based debt-recovery and collection-management firm with 300 employees and a high-volume automated call center, faced chaotic IT operations: no knowledge base, no reliable way to track incidents or attach them to assets, and no process to ensure company equipment was returned when employees left—while the IT team handled up to 5,000 incidents a day.

After evaluating options, Lucania implemented Samanage to centralize asset management, service catalogs and incident tracking, integrate systems via API, and automate workflows. Deployment was fast and easy, and the company quickly standardized knowledge and processes, tied assets to people, streamlined handling of thousands of daily incidents, and automated many tasks across the organization.

Lucania Gestión

Yagoba Gutierrez

Director of Information Systems