Case Study: Rogers Behavioral Health achieves smoother clinical operations and streamlined IT service management with Samanage

Employee-focused Service Management Drives Smooth Clinical Operations

Rogers Behavioral Health, an accredited provider of mental health and addiction treatment with three hospital campuses and 12 outpatient sites, relies on its Clinical Technology Services team to support 2,000+ employees. The IT group struggled with a cumbersome ticketing tool (ManageEngine) that couldn’t produce accurate reports, approval workflows, or safe EHR change management, creating risk for clinical operations.

Switching to Samanage let Rogers consolidate service and asset management, build a service catalog and approval workflows, and deploy 110 SLAs with real‑time dashboards and escalations. The team gained instant transparency, increased satisfaction survey responses from ~5% to 25%, discovered 400 untracked computers, and improved change control and on‑call handling—resulting in faster, more reliable support and smoother clinical operations.

Rogers Behavioral Health

Andrew Neumann

Director of IT Management and Technology