Case Study: The Riverside Company achieves centralized asset management and faster budgeting with Samanage

How The Riverside Company Got Control of Their IT Service Management

The Riverside Company, a global private equity firm, struggled with an inflexible on‑prem ITSM (BMC Service Desk Express) that required costly third‑party consultants for changes and left asset and contract tracking scattered across spreadsheets and SharePoint. When the vendor announced the product would be sunsetted, IT sought a cloud‑based, easy‑to‑customize solution that would centralize assets, simplify workflows, and reduce reliance on external consultants.

They chose Samanage for its ease of use, configurability, and responsive support. Within weeks they centralized asset management, imported 90% of contracts, deployed agents globally in 4–5 days, and enabled automated warranty tracking for major hardware vendors—resulting in faster reporting, better budgeting, and a platform they plan to extend beyond IT to HR, marketing and investor requests.

The Riverside Company

Eric Feldman

Director of IT