Case Study: American Time achieves 10% fewer recurring incidents and 20% faster ticket response with Samanage

American Clock Manufacturer Finally Finds Great Time Management Tool

American Time is a Dassel, Minnesota–based clock manufacturer employing about 85 people and supplying more than 26,000 products to schools, healthcare and businesses worldwide. With a single IT manager handling a growing staff and frequent simultaneous requests—sometimes up to 75 at once—tickets were getting lost amid emails, calls and hallway drop-ins, leaving the IT function disorganized and overwhelmed.

The company implemented Samanage for its ease of use, cloud access and reporting, giving users and managers visibility into ticket status and deadlines. Implementation was quick, adoption was company-wide, and American Time saw better organization, expectation management and communication—resulting in a 10% drop in recurring incidents and a 20% faster ticket response time.

American Time

Jessica Gasta

IT Manager