Case Study: The Summit Church achieves faster IT reporting and reduced hardware‑management time with Samanage

The Summit Church - Customer Case Study

The Summit Church, a rapidly growing multi-site faith organization with seven locations and expanding outreach, struggled with IT support and asset management handled largely by a single IT director using email and a cumbersome Excel spreadsheet. That approach made prioritizing requests, tracking hardware across locations and mission trips, and producing reliable inventory and budgeting reports slow and error-prone.

The church selected Samanage for its cloud-based asset management and service desk (with Google Apps integration and user/approver licensing), implementing agents to populate an inventory database and a monitored ticket queue. Implementation was smooth and quickly delivered results: accurate, set-and-forget asset tracking, faster report generation for budgeting and replacements, reduced time spent managing hardware across locations, and improved ticket tracking with quicker perceived response times.

The Summit Church

Justin Jeffries

IT Director