Case Study: Unitra METS Group achieves rapid ITSM deployment, ISO 9001:2008 compliance and Google Apps integration with Samanage

Unitra Finds Google Apps Integration and Rapid Deployment in Samanage

Unitra METS Group, a Dubai-based distributor of fast-moving consumer goods serving thousands of retail and hospitality outlets, needed a simple, fast-to-deploy IT service management solution to support a complex environment of mobile devices, route-management tools and vehicle tracking while meeting ISO 9001:2008 and ITIL requirements. The IT team required minimal customization and a low learning curve to maintain operational excellence across the business.

They selected Samanage, deploying it with automated tools and Google Apps integration in about 30 days. Samanage now manages Unitra’s assets, services and incidents, supports ISO/ITIL processes, and gives the IT team tighter control and seamless day-to-day workflows—delivering measurable business benefits and helping the company uphold operational excellence.

Unitra Mets Group

Ali Akbar Mousavi

IT Manager