Case Study: Raleigh Police Department achieves lightning-fast IT asset management and higher service levels with Samanage

IT Asset Management at Lightning Speed

Raleigh Police Department, a municipal law enforcement agency serving six districts across 140 square miles, faced growing IT strain: more than 700 users supported by just eight IT staff, an outdated homegrown asset system, and incident management handled only by email. Leadership feared that implementing a new solution would be time-consuming and further disrupt service levels.

By deploying Samanage’s Asset Management and Service Desk, RPD was operational within hours and had all machines reporting and incidents tracked within days. The department gained centralized visibility of hardware and software, a self-service portal and email integration for users, and improved incident handling—boosting service levels despite tight budgets.

Raleigh Police Department

Lawrence Cullipher

IT Director