Case Study: Atlanta Gastroenterology Associates achieves scalable, streamlined service delivery with Samanage

ITSM Success Inspires Other Departments for Healthcare Leader

Atlanta Gastroenterology Associates (AGA) is one of the country’s largest gastroenterology practices—more than 130 providers across 45 offices and 14 endoscopy centers—whose rapid growth made their original spreadsheet- and inbox-based approach to IT and asset tracking untenable. They needed a single platform that could handle ITSM and ITAM, accept email-based requests without disrupting users, and provide robust reporting to identify root causes and measure service trends.

AGA implemented Samanage in 2015 and rolled it out from IT into HR, coding, operations and marketing, using templates, workflows, SLA alerts, approvals, asset tracking and automation. The result was clear ownership of requests, centralized records, fewer repeat incidents through proactive reporting, faster cross-department handoffs, improved HR case tracking, and a scalable service model that supports ongoing growth and plans to add facilities.

Atlanta Gastroenterology Associates

Richard Eells

Project Manager