Case Study: Goya Foods achieves better employee experience and streamlined ITSM with Samanage

Global Organization Uses Samanage to Put Employees First

Goya Foods, the largest Hispanic‑owned food company in the U.S., needed a scalable, low‑friction ITSM/ITAM solution to support its global operations and more than 2,500 products. Their previous tool (ManageEngine) required buying extra modules and custom development to meet core needs—simplicity for service desk staff, a single dashboard for asset and SLA visibility, and an employee portal to reduce ticket volume and improve satisfaction.

Goya implemented Samanage for out‑of‑the‑box ITSM, ITAM and change management, plus a self‑service portal, SLAs, and automated workflows. The result was better visibility and accountability, more first‑touch ticket closures, reduced interruptions through automated application pushes and patching, simple CSAT feedback with follow‑up, and easier global adoption thanks to vendor support and training—enabling plans to expand Samanage as a single service platform across the company.

Goya Foods

Bryan Greer

Senior System Engineer