Case Study: Gourmet Trading Company achieves streamlined help-desk operations and centralized asset management with Samanage

From Centralized Management of Software to Enterprise Collaboration with Samanage

Gourmet Trading Company is a Los Angeles–based family-run produce wholesaler (since 1982) with global operations and a five-person IT team. They struggled with an outdated Request Tracker help desk that required heavy Linux-based customization, lacked reporting and ticket-tracking, and offered no integrated asset visibility—forcing technicians to spend more time maintaining the tool than supporting users.

After switching to cloud-based Samanage, the team gained a single, easy-to-administer system combining help-desk ticketing, asset management and a centralized knowledge base. Implementation was fast, nontechnical staff can customize workflows, and predefined solutions and full ticket/asset visibility reduced admin overhead—improving collaboration, speeding resolutions, and saving time and money.

Gourmet Trading Company

Chris Capelton

IT Manager