Case Study: Tensator achieves a global unified service desk and asset management with Samanage

Tensator Excels with Samanage Enterprise Service Desk

Tensator, led by Keith Shire, Head of IT Services, struggled with an IT asset management and service desk tool that didn’t provide the detail or global asset tracking it needed—most notably the ability to create asset tags—hindering team efficiency and customer service.

After evaluating Zendesk, Samanage, and Jira, Tensator selected Samanage for its comprehensive feature set (including inventory and contract management) and responsive vendor support. The solution was rolled out globally within a month, giving Tensator a unified service desk and asset-management platform, visibility into contracts and warranties worldwide, improved ticket metrics, and broader adoption across shared services, facilities, and HR—resulting in more transparent and improved service delivery.

Tensator

Keith Shire

Head of Information Technology Services