Case Study: MediFit transforms IT reputation and cuts new-employee setup time by over 50% with Samanage

Changing IT’s Image in an Organization with Samanage

MediFit Corporate Services, a provider of fitness and wellness management for corporations and communities across North America, faced a serious perception problem: its IT Solutions Center was seen as slow, unresponsive and disconnected from business needs. Director of IT Services Shvonne Craig discovered the root cause was both a branding issue and an outdated ITSM tool that lacked asset management, a knowledge base, scalability and easy integrations, leaving the team overwhelmed and customers dissatisfied.

MediFit implemented Samanage to create a unified service management model with self‑service, asset and contract management, SSO integration and role-based workflows. The change cut new-employee computer setup time by more than 50%, delivered a >90% top satisfaction score post-implementation, produced cross‑departmental efficiencies (e.g., payroll’s shared inbox replacement), and reduced operational and maintenance costs by over 65%, while significantly improving IT’s reputation.

MediFit

Shvonne Craig

Director of IT Services