Case Study: Hype DC achieves rapid IT scaling and improved visibility with Samanage

Service Management Solution Gives Hype DC the Ability to Quickly Scale IT Department

Hype DC, an Australian retail footwear chain with more than 63 stores and a 45-person head office, faced a reactive, outsourced IT setup with no centralized processes, asset tracking, or prioritization. IT Manager Adam Radcliffe needed a tool to capture incidents, centralize workflows, and provide visibility as the business and IT team scaled.

They chose Samanage for its clean UI and API integrations to replace fragmented systems and loose in‑house tools. The platform improved incident tracking, service-desk visibility, and reporting—providing real-time and historical insights, clearer prioritization, and a scalable foundation for future ITIL practices like change and problem management.

Hype DC

Adam Radcliffe

IT Manager