Case Study: Ringling College of Art and Design achieves streamlined asset management and faster IT service with Samanage

Ringling College of Art and Design Gets Creative in the IT Service Catalog

Ringling College of Art and Design, a 1,300‑student art school in Sarasota, Florida, struggled with an aging on‑premise service desk (Web Help Desk) that offered poor vendor support and left IT working in silos. The college couldn’t reliably link assets to incidents or users, had no scalable check‑out or employee on/offboarding workflows, and lacked a cloud fail‑safe—creating manual, time‑sensitive bottlenecks.

Moving to Samanage gave Ringling a cloud‑based, integrated ITSM platform with better vendor support, concurrent workflows for hires/exits, and asset configuration items tied to incidents, changes and POs. The college implemented a digital student checkout form with approvals, consolidated POs/contracts/warranties, enforced a 24‑hour SLA for first response, and built team redundancy—resulting in faster service, clearer asset tracking, and growing cross‑department adoption.

Ringling College of Art and Design

Ryan Maier

IT Support Services Manager