Case Study: College of the Holy Cross achieves streamlined computer rollouts and empowered self-service with Samanage

College Simplifies IT Asset Management and Streamlines Workflows Using Samanage ITSM Software

The College of the Holy Cross, a selective four-year college in Worcester, MA with about 3,000 students and 332 faculty, was constrained by a legacy CA Technologies service desk that was complex, slow, limited to one browser and required a costly server overhaul to upgrade. Preparing for a major expansion of campus workstations, the IT team sought a cloud-based, mobile-friendly ITSM that integrated with Google Apps and reduced on‑premise maintenance.

They selected Samanage, which provided cloud deployment, seamless Google integration, an inventory agent with warranty tracking and a checklist-driven workflow for their annual ~450-computer refresh. As a result Holy Cross achieved faster, more accurate rollouts with less user downtime, automatic updates, improved asset lifecycle reporting, fewer help-desk follow-ups and a self-service portal that empowers users to resolve many issues independently.

College of the Holy Cross

Becky Chickering

Technical Support Director