Case Study: Head-Royce School achieves simplified ticketing and streamlined IT support with Samanage

Samanage IT Service Desk Simplifies School’s Ticketing Process for Students and Staff

Head-Royce School is an independent K–12 college-prep school in Oakland, California (875 students, 111 faculty). The IT team faced disorganized, inconsistent ticket submissions, no email-linked help desk or single sign-on, and limited reporting while relying on a patched-together Google form and the free MyTechDesk.org tool—resulting in slow resolution times and extra password-reset requests.

The school selected Samanage’s SaaS unified service desk and asset management solution for its ease of use, SSO, and reporting capabilities. With help from an engaged support and customer success team, Head-Royce implemented ticket transfers, a searchable knowledge base, service requests, and streamlined reporting; the simpler interface and SSO reduced friction and produced a dramatic increase in incident requests as users began adopting the system.

Head-Royce School

David Levin

System Administrator