Case Study: Tyonek Native Corporation achieves fast, nationwide IT asset visibility and streamlined service management with Samanage

Tyonek Native Corporation Eases IT Asset Management Across the US with Samanage

Tyonek Native Corporation, an Anchorage‑based SMB working in manufacturing, engineering and IT services with facilities across the lower 48, struggled with fragmented IT tools: a clunky on‑prem help desk that required scripts and unreliable reporting, followed by a cloud provider that suffered multi‑day outages and large price increases. Needing a cost‑sensitive, cloud ITSM that combined help desk and asset management and provided clear visibility of assets nationwide, Tyonek began a search for a more reliable solution.

They found Samanage via a web search, ran a 10‑day trial and implemented the platform in about an hour, seeing assets from across the country within 40–60 minutes. Samanage’s single sign‑on reduced password resets, its support helped resolve a third‑party integration quickly, and robust reporting improved software and ticket tracking. After nearly three years the company reports greater visibility, stable service, predictable costs and improved IT efficiency.

Tyonek Native Corporation

Tyonek Native Corporation

IT Director