Case Study: Inteva Products achieves nearly 75% annual cost savings and streamlined incident management with Samanage

An IT Service Desk People Enjoy Using Inteva Products Found It with Samanage

Inteva Products, a tier‑one automotive supplier founded in 2008 with more than 10,000 employees across 18 countries, needed a more usable and cost‑effective IT service desk. Their legacy BMC Remedy/Remedyforce and a subsequent Salesforce solution suffered from poor user adoption, rising budgets, and limited out‑of‑the‑box functionality, leaving the global IT organization seeking better incident management, workflow automation, AD integration, and a simple self‑service portal.

Inteva implemented Samanage, including a custom global routing system and OneLogin single sign‑on, and saw rapid adoption—about 1,000 incidents in the first weeks and an average of 200+ incidents per day—while reducing ongoing maintenance and customization work for IT. The streamlined UI and improved admin tools freed the team to focus on larger projects and delivered nearly 75% savings in annual costs versus the previous solution.

Inteva Products

Craig Stockman

IT Developer