Case Study: Colegio Jorge Washington achieves full IT asset tracking and improved IT team productivity with Samanage

COJOWA Begins Tracking All IT Assets with SaaS Solution

Colegio Jorge Washington (COJOWA) is a private K–12 school in Cartagena, Colombia, responsible for over 250 notebooks/desktops and hundreds of additional AV assets but had no system to track hardware, software, or user incidents. Technology Coordinator Ivan Mercado needed an easy, fast-to-deploy solution to support a diverse user base and reduce the daily operational burden.

COJOWA trialed and implemented Samanage’s SaaS IT asset management and service desk, which was intuitive and quick to deploy. The integrated system lets users submit incidents via email or a self-service portal, links assets to tickets for faster diagnosis, and improved prioritization—resulting in quicker resolutions and a clear productivity gain for the IT team.

Colegio Jorge Washington

Ivan Mercado

Technology Coordinator