Case Study: University Emergency Medicine Foundation (UEMF) achieves 40% faster ticket response and 20% less software management time with Samanage

UEMF Rescued From Servers with Samanage

University Emergency Medicine Foundation (UEMF) is an academic emergency medicine physician practice in Providence, RI, supporting 135 physicians and mid-level providers and serving about 215,000 patients annually across several hospitals. Their legacy helpdesk (Spiceworks) couldn’t organize tickets, keep historical records, or provide essential features, leaving IT stretched and reactive—so Lead IT Specialist Dan Rounds looked for a better solution.

UEMF chose Samanage’s SaaS service desk and asset management for its ease of implementation and responsive support. The platform reduced server and hardware maintenance, improved reporting and environment audits, and enabled a more proactive IT approach—resulting in a 20% reduction in time spent managing software and more than a 40% decrease in ticket response time, with a single portal for users’ IT needs.

University Emergency Medicine Foundation (UEMF)

Dan DaSilva

Lead IT Specialist