Case Study: Saint Tropez achieves improved IT responsiveness and complete contract & inventory visibility with Samanage

Saint Tropez Finds IT Service Management That's Available Anytime, Anywhere

Saint Tropez, a Danish fashion retailer with more than 40 shops and franchises across Europe, needed an IT service approach that matched its fast-moving, high‑volume business—10 collections a year and a three‑month turnaround from sketch to store. IT Manager Jens Danielsen faced the challenge of staying responsive while constantly on the move and required a system that ensured minimal downtime and reliable service to support the company’s operations.

They chose Samanage’s cloud‑based package—help desk, inventory, contract management and dashboard—which was easy to implement and accessible anywhere. The solution delivered a centralized view of contracts, hardware, software and license usage (populated via a lightweight AD‑deployed agent), improved responsiveness and flexibility, and proved stable with responsive support and ongoing product improvements.

Saint Tropez

Jens Danielsen

IT Manager, Saint Tropez