Case Study: United Nations International School of Hanoi achieves streamlined ITSM and IT asset management with Samanage

API Creates Seamless ITSM and IT Asset Management Processes

The United Nations International School of Hanoi (UNIS Hanoi), a global K–12 school founded in 1988 with more than 1,100 students from 60 nationalities and over 2,800 devices on the network daily, faced inefficient, manual IT support: incidents were handled by email and spreadsheets, visibility was poor, and up to 30% of walk‑in tickets risked being missed, creating heavy dependence on a few staff members.

UNIS adopted Samanage for ITSM/ITAM and used its flexible API to build a PHP kiosk for walk‑in ticket creation, automated overdue‑return notifications, and integrated change management plus Slack and Jira alerts. The system improved oversight, extended workflows to HR onboarding, logged 260+ changes, and helped the team maintain over a 99% satisfaction score while preventing lost tickets and streamlining operations.

United Nations International School of Hanoi

Adam Archer

Senior Manager of IT