Case Study: Off Madison Ave achieves up-to-date IT asset visibility and faster incident resolution with Samanage

Off Madison Ave Selects Samanage SaaS Solution to Help Keep its Information Technology Agile and Modern

Off Madison Ave is a Phoenix-based marketing and development firm founded in 1996 that delivers design and back-end solutions for clients nationwide. With a growing team of developers and network administrators, the company needed accurate, real-time visibility into IT assets and the ability to link those assets to incidents so tickets could be tracked to resolution without slowing down delivery.

They selected Samanage’s SaaS IT service management platform for its fast deployment and minimal maintenance overhead. Samanage provided cross-platform support (PCs and Macs) and the key asset-to-incident association functionality, improving ticket tracking, incident resolution, and overall IT agility — benefits that led Off Madison Ave to strongly recommend the service.

Off Madison Ave

Mark Rodgers

Director Advanced Solutions