Case Study: J.F. Brennan Company Inc. achieves improved communication and asset control with Samanage

Communication and Asset Control Increases with Samanage Integrated Asset Management and Service Desk Solution

J.F. Brennan Company is a nearly 100-year-old marine construction and environmental remediation firm based in La Crosse, Wisconsin with about 375 employees. Its IT team was overwhelmed by fragmented request intake (emails, spreadsheets, ad‑hoc tickets), poor software and license tracking, slow and cumbersome reporting, and inconsistent incident resolution across the organization.

J.F. Brennan implemented the cloud-based Samanage integrated service desk and asset management solution to centralize ticketing, asset visibility and reporting without heavy integrations. In the first four months they logged and resolved over 700 incidents, gained fast asset lookups and dashboard reporting, improved team communication and requester visibility, and began expanding self-service into HR and finance.

J.F. Brennan Company Inc.

Brian Jerzak

IT Director